Ulivè - General Conditions of Sale

General conditions of Sale

The offer and sale of products made on the websitewww.olioulive.com are governed by these General Conditions of Sale. For any other legal information, consult the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal. The Customer is required, before submitting their purchase order, to carefully read these general conditions of sale. The forwarding of the purchase order implies full knowledge and express acceptance of both the aforementioned general conditions of sale and what is indicated in the product order.

1. Object
1.1 These General Conditions of Sale have as their object the sale of products made online through an e-commerce service on the website www.olioulive.com. The main features and prices of the same (including any additional costs) are clearly indicated directly on the site.
1.2 The products sold on the site can be purchased and delivered only in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the order processing procedure.

2. Subjects
2.1 The products are sold directly by Azienda Agricola Sanarica Emmanuel with registered office in Italy, Viale degli Olivi 12, Montemesola (TA), registration number in the Teramo Rea Company Register TA-205205 P. Iva 03281160733 (hereinafter Salesperson)..

For any information request, you can contact the Seller:
by mail to the following address: info@olioulive.com
by phone at the following number: +39 3299538774
by post to the following address:
Sanarica Emmanuel Farm
Viale degli Olivi 12
74020 Montemesola (TA)

2.2 These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on www.olioulive.com and do not, however, regulate the supply of services or the sale of products by subjects other than the Seller who are present on www.olioulive.com through links, banners or other hypertext links.
2.3 The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
2.4 The product offers on the website www.olioulive.com are aimed at adult customers. If you are under 18, you must first have the consent of one of your parents or a legal guardian in order to purchase on the website www.olioulive.com. By placing an order through this website, you warrant and assure us that you are of legal age (18 years).
2.5 By accepting these Conditions of Sale, moreover, you exempt the Seller from any liability deriving from the issue of incorrect tax documents due to errors in the data provided by you at the time of placing the online order, being yourself as a customer. is solely responsible for their correct insertion.

3. Selling through an electronic commerce service
3.1 To conclude the purchase contract for one or more Products,stipulated between you, as a Client, and Azienda Agricola Emmanuel Sanarica, as a Seller,you will need to fill out the order form in electronic format (henceforth Order) and send it to the Seller via the Internet following the relevant instructions for check out.

3.2 The Order contains:

- a reference to these General Conditions of Sale;
- information and images of each Product and its price;
- the means of payment that you can use;
- the methods of delivery of the Products purchased and the relative shipping and delivery costs;
- a reference to the conditions for exercising your right of withdrawal;
- the methods and times for returning the purchased products;

3.4 The Emmanuel Sanarica Agricultural Company ensures that the images shown on the site are faithful reproductions of the original products, but some variations are always possible due to the technical characteristics and color resolution characteristics of the device used. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since these representations are merely illustrative. The images of the products are indicative and not binding.
3.5 Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
3.6 Each order of Products sent to the Sanarica Emmanuel Agricultural Company constitutes the Customer's contractual proposal. The fulfillment of the order by the Azienda Agricola Sanarica Emmanuel is equivalent to its confirmation and acceptance.
The fiscal documentation relating to the ordered Products will be issued by Azienda Agricola Sanarica Emmanuel at the time of shipment of the Products to the Customer.
Invoice will be issued by Azienda Agricola Sanarica Emmanuel, the Customer must indicate the exact data necessary for billing and specify the shipping address of the invoice.

3.7 The language available to conclude the contract with the Seller is Italian and the applicable law is Italian.

4. Order fulfillment.
4.1 By submitting the Order via the Internet, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller.
4.2 Once the contract is concluded, the Seller will send you, by e-mail, an Order Confirmation, containing a summary of the information already contained in the Order.
4.3 Without prejudice to the possibility for the Seller, before sending the Order Confirmation, to request you by e-mail or on the telephone you indicated for further information with reference to the Order sent by you over the Internet.
4.5 If the products presented on the website are no longer available or on sale after sending the Order, it will be the Seller's responsibility to notify you promptly and in any case within thirty (30) working days from the day following the one in which you have sent your order to the Seller, the possible unavailability of the Products ordered. In this case, the sum previously committed on the Customer's means of payment will be released.
4.6 The Seller undertakes to deliver the ordered products within the times specified on the Site. With exceptions, deliveries take place within 7 working days for Italy and 15 working days for European destinations.

5. Sales prices
5.1 Unless otherwise indicated in writing, all Product prices and shipping and delivery costs indicated on the website and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the website at the time the Order is sent via the Internet. Product prices and shipping and delivery costs may vary without prior notice. Therefore, make sure of the final sale price before submitting the relevant Order. The purchase price set is fixed and final. The Customer is responsible for choosing the Products ordered.
5.2 All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, are to be considered as not including any costs associated with customs duties and related taxes, which cannot be calculated in advance, if the shipment takes place. in non-EU countries or in countries where current legislation provides for import charges. In this case, the existence of any additional costs indicated above will be clearly mentioned during the insertion and revision of the Order.
5.3 These costs are therefore charged to the Customer and must be paid directly upon delivery of the Products, according to the indications specified in the Order Confirmation.

6. Methods of payment
The order / order payment of the consideration is due from the time of the order. To pay the price of the Products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form of the website www.olioulive.com and which are summarized below.
The Customer guarantees to Azienda Agricola Sanarica Emmanuel that they have any necessary authorizations to use the card payment and Paypal payment method when ordering.

For all countries where customs duties are envisaged, these are intended to be paid by the buyer. The payment of these duties is a necessary condition for the delivery of the product ordered and purchased on the site.

No electronic archive of the Seller will keep such data.
In no case can the Seller therefore be held responsible for any fraudulent and undue use of credit or prepaid cards by third parties, as everything is managed by third parties to the Seller and authorized to do so.

7. Shipping and delivery of products
7.1 Each shipment contains:
- the products ordered;
- the relative transport document / accompanying invoice;
any accompanying documentation required based on the country of dispatch;
any information and marketing material;
7.2 The delivery of the Products purchased through the Seller's website can take place in different ways.
7.3 Customer home delivery
7.3.1 The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order. Consult the Shipping section for additional information on costs, times and methods of shipping and countries served.
7.3.2 Upon receipt of the goods at your home, we ask you to check the integrity of the packages at the time of delivery by the courier. In case of anomalies you will have to have the courier detect and note exactly the same and reject the delivery. Otherwise, the possibility of asserting your rights in this regard will expire.

8. Right of withdrawal
8.1 Only if the Customer who enters into the contract is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity carried out), will he have the right to withdraw from the contract concluded with the Seller, without no penalty and without specifying the reason, communicating it to the Seller within ten (10) days, starting from the day on which the Customer or a third party, designated by the Customer and other than the Carrier, acquires physical possession of the goods. The deadline is considered respected if the Customer sends back the goods before the expiry of the 10-day period.
8.2 To exercise the right of withdrawal, you have the following option: submit an explicit declaration of your will to exercise the right of withdrawal, by sending an email to info@olioulive.com. All returns must be intact and accompanied by the original packaging and authorized by the Azienda Agricola Sanarica Emmanuel. Once the return has been authorized, the customer can send the Product to the following address:
Sanarica Agricultural Company
Viale Degli Olivi 12
74020 Montemesola (TA)
8.3 If the right of withdrawal is exercised by you in accordance with the conditions indicated above in paragraph 8.2 (integrity and original packaging), the Seller is required to reimburse the sums paid by you no later than 14 days from the day of receipt of the return.
8.4 In case of withdrawal, the return shipping costs are at your expense. The Seller will send an express courier to collect the Product at the address indicated by you.
8.7 Azienda Agricola Sanarica Emmanuel undertakes to bear the initial shipping costs of the Products exclusively in the event of damage to them due to transport or errors in shipping by the Seller.
8.8 In the event of exercising the right of withdrawal without complying with the methods indicated above, you will not be entitled to a refund of the sums already paid to the Seller. Within 10 days of sending the email with which you will be notified of the non-acceptance of the return, by replying to the email itself you can choose to get back, at your own expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase.

9. Contacts
For any information request, Azienda Agricola Sanarica Emmanuel is available via email (info@olioulive.com).

10. Communications to the customer
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at at the time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits provided by the Site.

11. Privacy
You can obtain information on how we process your personal data by accessing our Privacy Policy.

12. Applicable law, dispute resolution and competent court
These General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law. Azienda Agricola Sanarica Emmanuel is always available to seek an amicable solution to disputes arising between the parties, through the direct contacts indicated in point 10). Any dispute related to these General Conditions of Sale will be devolved to the jurisdiction of the Court of Taranto.

13. Modification and updating
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relative purchase. The new General Conditions of Sale will be effective from the date of publication on www.olioulive.com and in relation to purchase orders submitted after that date. These conditions of sale are valid from 16/01/2022.

14. Intellectual Property
Azienda Agricola Sanarica Emmanuel is the sole owner of the intellectual property rights of each part of the Site. The total or partial reproduction on any type of support of the elements making up the Site www.olioulive.com and the transfer to third parties are formally prohibited.


The forwarding of the purchase order implies full knowledge and express acceptance of both the aforementioned general conditions of sale and what is indicated in the product order.